Steve Rider

"Today, I spoke with Kristi and she was great to work with you. She had all the info I was looking for regarding my policies and helped me process my payment. She demonstrated good customer service by being knowledgeable, personable, courteous, and patient. Thank you Kristi for your help!"

"Kristin always respond promptly. She is the best! She helps me a lot. When I came here a year ago, she helps me with auto insurance transfer and renters insurance setup. She is a great and professional. I had a collasion claim several month ago. She cares about the claim processes and calls me several times to check on the steps with me. She gives constructive suggestions. The claim finally completed. I really appreciate her help."

"I have had great service from this agency. My mother passed away recently and I inherited her house. It happened quickly and I had to secure insurance for it until it can be sold. I thought the process would be extremely complicated and expensive, but Steve and his lovely wife made it so quick and easy. It was a huge relief to have it taken care of quickly. All of our insurance is through this agency, which is so convenient."

"Katie Rider was a tremendous help to us as we were shopping for a quick home insurance quote on a rental property in Columbus, Ohio. Katie responded immediately to email, linked us to other services that we needed, and helped us get the quote and product we needed for a quick turnaround request. It was such a great experience to work with Katie on our home insurance purchase - we would definitely come to her again in the future for any of our needs!"

"Contacted the State Farm Agency in mid-March regarding a check I had sent last February, which had not shown up on my Bank's check register as being cashed. Apparently it was "lost" in the process. Kristi Hay responded with accurate information regarding the account, stated she knew how these matters occurred, would make a note to followup the day before the premium was due (April 12th) to allow me to decide which was the best way to move forward. On Friday, April 8th, three days before that deadline day, I contacted Kristi and indicated I wished to proceed with payment, as the check still had not been processed by my Bank, and which was the best process to continue the coverage. She took my information, processed the payment, I received a notice from my Bank that the amount had been processed, all in time to ensure continuing coverage. Cannot say enough about the professionalism, dedication, & perseverance in resolving this matter for me, as displayed by Kristi Hay !!"